Experience Your City


1. Savings Guarantee

Not only do we guarantee your tickets, we guarantee you will save money when you buy your tickets with us.

  • “Name Your Price” Tickets
    When you successfully Name Your Price, your tickets will always be cheaper than published box office prices# for chosen seat rating/category/entry type (inclusive of all processing and administrative fees that may apply).
  • Special Event Tickets For selected special events, our price guarantee does not apply.
* Terms and Condition applies

2. Delivery Guarantee

You are guaranteed to receive valid tickets in time for the event.

Your tickets will be available for pick up at the event venue, at least two hours before the commencement of the event. (Kindly refer to your confirmation email for more information)

If the tickets are invalid or are not honored by the venue, you will receive a 100% refund.

3. Tickets Guarantee

If you Name Your Price and the ticket you received is not in the seat rating you ordered or better, and if we are responsible for that error and cannot rectify it, you will receive a 100% refund and keep the tickets received.

4. Guarantee Claims

To make a guarantee claim, please have your Order Number and contact our Customer Service via email.

4.1. Delivery Claims

If you have not received your tickets, the sooner you contact us, the greater the likelihood that we will be able to assist you or, if necessary, locate replacement tickets.

If your tickets were invalid, you must provide proof such as tickets stamped void by the venue's box office and/or a letter of documentation from the venue's box office. If you purchase additional tickets for entry, please save and provide your receipt.

#Box Office Price means the single event ticket price first published by the venue through its official Internet Ticket retail website, for a specified event and seat location, not including season ticket, package, or group pricing, promotions, specials, rebates or discounts offered. Box Office Price also includes all associated fees including convenience and delivery charges. Certain event sponsors may change the published ticket prices from time to time. We reserve the right to refuse to verify any submission that it believes, in its sole discretion, is the result of a printing or other error, or is made fraudulently or in bad faith.